Refund and Returns Policy

Last Updated: February 23, 2025

Thank you for shopping at MostlyBuilds. We strive to provide high-quality products, and we want you to be satisfied with your purchase. This Refund & Return Policy explains our process for returns, refunds, and exchanges.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, in its original packaging, and in resellable condition.
  • Proof of purchase (e.g., order confirmation, receipt) is required.
  • Certain items, such as custom-made products or digital downloads, may not be eligible for return (see Non-Returnable Items section below).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-Made or Personalized Items – Any product made to your specifications or modified per request.
  • Digital Products – Any downloadable content or software.
  • Final Sale Items – Products marked as Final Sale or Clearance cannot be returned.
  • Used or Damaged Items – Items that show signs of use, wear, or damage (unless defective upon arrival).

3. Refund Process

If your return is approved, refunds will be processed as follows:

  • Refunds are issued to the original payment method within 5-7 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).
  • If you paid using a third-party service (e.g., PayPal, Stripe), processing times may vary depending on their policies.

4. Exchange Policy

We offer exchanges for items that arrive damaged, defective, or incorrect.

  • To request an exchange, please contact us at https://mostlybuilds.com/contact within 7 days of delivery.
  • We will provide a prepaid shipping label for defective or incorrect items.
  • If the item is no longer available, we will offer a full refund or a store credit.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • If we determine that the item is defective or incorrect, we will provide a prepaid shipping label.

6. Cancellations

  • Orders may be canceled within 24 hours of purchase if they have not yet shipped.
  • Once an order is shipped, it cannot be canceled, but you may initiate a return.

7. How to Initiate a Return

To start a return, please contact us at https://mostlybuilds.com/contact with the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • If applicable, photos of the defective or incorrect item

Once approved, we will provide return instructions.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at: https://mostlybuilds.com/contact